Is all your jewelry solid 14K gold?

Yes. The majority of our jewelry is crafted in solid 14K gold, making it durable enough for everyday wear while maintaining the beauty and value of fine jewelry. We do not sell gold-plated fashion jewelry as part of our core collection.

Some specialty items may be crafted in other precious metals, such as 18K gold, sterling silver, or platinum. Whenever this is the case, the metal type will always be clearly stated in the product description.

Do you sell 18K gold jewelry?

Yes.

While our collection primarily features solid 14K gold jewelry, we also offer select engagement rings, wedding bands, and custom-designed jewelry in 18K gold. Certain pieces may already be available in 18K, while others can be specially ordered upon request.

If you're interested in a particular design in 18K gold, please contact us and we'll be happy to discuss the available options.

Is your jewelry gold plated?

No.

BOS Jewelers specializes in fine jewelry crafted from solid precious metals. The majority of our collection is made from solid 14K gold, with select pieces available in 18K gold, platinum, or sterling silver.

If a piece is made from a different material, it will always be clearly identified in the product description so you can shop with complete confidence.

What metal colors do you offer?

Many of our jewelry designs are available in:

• 
  14K Yellow Gold
  
• 
  14K White Gold
  
• 
  14K Rose Gold
  

Availability varies by design. While many styles are stocked in yellow gold, numerous pieces can also be specially ordered in white or rose gold.

Select engagement rings, wedding bands, and custom jewelry may also be available in 18K gold or platinum.

If you're looking for a specific metal color that's not listed, please contact us—we'll be happy to let you know if it can be specially ordered.

Will 14K gold tarnish?

Solid 14K gold does not rust or corrode like base metals and is an excellent choice for everyday fine jewelry.

Over time, your jewelry may naturally lose some of its shine due to everyday exposure to lotions, soaps, cosmetics, and normal wear. This is not tarnishing, but simply a buildup of residue or light surface wear.

Regular cleaning and occasional professional polishing will help restore your jewelry's original brilliance.

Is 14K gold suitable for everyday wear?

Absolutely.

One of the reasons BOS Jewelers specializes in solid 14K gold is because it offers an excellent balance of beauty, durability, and long-lasting value. It's strong enough for everyday wear while maintaining the luxurious appearance expected from fine jewelry.

To help preserve your jewelry for years to come, we recommend removing it before swimming, exercising, heavy lifting, gardening, or using household cleaning products. We also suggest having frequently worn jewelry professionally cleaned and inspected periodically to ensure prongs, clasps, and settings remain secure.

Is 14K gold better than 18K gold?

Both are excellent choices, and the best option depends on your lifestyle and personal preference.

14K Gold is our most popular choice because it offers exceptional durability, making it ideal for everyday jewelry such as rings, bracelets, necklaces, and earrings. Its added strength helps it better withstand daily wear.

18K Gold contains a higher percentage of pure gold, giving it a richer yellow color and a more luxurious appearance. Because it is softer than 14K gold, it is often chosen for fine jewelry, engagement rings, and customers who prefer a higher gold content.

At BOS Jewelers, we recommend 14K gold for most everyday jewelry, while 18K gold is an excellent option for those seeking a richer gold color or a custom luxury piece. Our jewelry specialists are always happy to help you choose the metal that's right for your lifestyle and preferences.

Gemstones & Pearls

Are your gemstones natural?

The majority of the gemstones used in our jewelry are natural gemstones, carefully selected for their beauty and quality.

We also offer select jewelry featuring lab-grown diamonds, laboratory-grown gemstones, or gemstone simulants such as cubic zirconia (CZ). Whenever a gemstone is laboratory-grown or simulated, it will always be clearly identified in the product title and description so you can shop with complete confidence.

What types of gemstones do you use?

We use a variety of natural gemstones including emeralds, rubies, blue sapphires, aquamarines, garnets, opals, pearls, turquoise, malachite, mother of pearl, amethyst, blue topaz, citrine and many others. Product descriptions will always specify the gemstone used.

Are your natural diamonds treated?

No.

Our natural diamonds are not clarity enhanced, laser drilled, fracture filled, color enhanced, or otherwise treated unless specifically disclosed. We believe in complete transparency regarding every diamond we sell.

Are your diamonds certified?

Most center diamonds sold for engagement rings include independent grading reports, typically from GIA for natural diamonds and IGI for laboratory-grown diamonds. Product descriptions will indicate whether a grading report is included.

Are your diamonds conflict-free?

Yes.

We work with trusted suppliers who comply with the Kimberley Process and applicable industry standards designed to prevent the trade of conflict diamonds.

What is the quality of your diamonds?

Most of our natural diamonds fall within:

• 
  Color: D–I
  
• 
  Clarity: VS2–SI1
  

Certain promotional items may use commercial-quality diamonds, which are always disclosed in the product description.

Do you sell lab-grown gemstones?

Yes.

In addition to natural gemstones, BOS Jewelers offers select jewelry featuring lab-grown diamonds and, in certain collections, laboratory-grown colored gemstones.

Every product is clearly labeled to identify whether the gemstone is natural, laboratory-grown, or simulated. We believe in complete transparency so you'll always know exactly what you're purchasing.

What is the difference between natural, lab-grown, and simulated gemstones?

Understanding the difference can help you choose the jewelry that's right for you.

Natural Gemstones are formed by nature over thousands or even millions of years beneath the earth.

Laboratory-Grown Gemstones have the same chemical, physical, and optical properties as their natural counterparts but are created in a controlled laboratory environment.

Simulated Gemstones, such as Cubic Zirconia (CZ), are designed to resemble natural gemstones in appearance but have different chemical compositions and physical properties.

At BOS Jewelers, every gemstone is accurately described so you can purchase with confidence.

Are your pearls cultured?

Yes.

Unless otherwise stated, the pearls featured in our jewelry are fresh water cultured pearls, selected for their quality, luster, and beauty.

Because pearls are natural organic gems, slight variations in color, shape, and surface characteristics are normal and contribute to the uniqueness of every piece.

Necklaces & Bracelets

What length are most necklaces?

Most of our necklaces are 18 inches in length and include jump rings at 16 and 17 inches, allowing you to adjust the necklace to three different lengths for layering or personal preference.

Some styles may vary in length depending on the design. The exact chain length is always listed in the product description.

What length are most bracelets?

Most of our women's bracelets measure 7 inches, and many include an additional jump ring at 6½ inches for an adjustable fit.

Children's bracelets are generally 5½ to 6 inches, depending on the style.

The exact bracelet length is always provided in each product description.

Do chains come with pendants?

It depends on the design.

Many of our pendants include a matching chain, while others are sold as the pendant only.

Every product description clearly indicates whether a chain is included and specifies the chain style and length when applicable.

If you have any questions before purchasing, our team will be happy to assist you.

Can I request a different chain length?

Yes.

Many necklaces can be ordered with a different chain length, depending on the design and chain style.

Additional charges may apply for longer chains or different chain styles.

Please contact us before placing your order, and we'll be happy to discuss the available options and provide a quotation.

Ring Sizing

Is the first ring sizing free?

Yes.

The first ring sizing is complimentary on most rings purchased from BOS Jewelers.

Please let us know your ring size before your order is processed so we can size your ring prior to shipment whenever possible.

If additional sizing is needed after the complimentary sizing, resizing and shipping charges may apply.

Which rings cannot be resized?

Although many rings can be resized, certain designs cannot due to their construction.

These may include:

• 
  Full eternity bands
  
• 
  Some eternity-style anniversary rings
  
• 
  Certain fashion rings with gemstones extending around the band
  
• 
  Some alternative metal rings
  
• 
  Selected designer styles where resizing could affect the integrity of the design
  

If a ring cannot be resized, this will be noted in the product description or discussed with you before purchase.

Religious Jewelry

Are your religious medals blessed?

No.

Our religious medals are not blessed before shipment.

Many customers choose to have their medal blessed by their priest or clergy member after receiving it, making the blessing a personal and meaningful part of their faith journey.

Can religious medals be engraved?

Many of our religious medals can be engraved, depending on the design and the amount of available space.

Engraving is a beautiful way to personalize a medal with a name, initials, date, sacramental occasion, or meaningful message.

If engraving is available for a particular medal, our team will be happy to help you choose the best engraving style and wording.

Please note that engraved jewelry is considered a Custom Order and is Final Sale.

What is Mother of Pearl?

Mother of Pearl is a beautiful natural organic material formed inside certain mollusks, including oysters and abalones.

Known for its soft iridescent glow, Mother of Pearl has been treasured in fine jewelry for centuries and is especially popular in religious medals, crosses, earrings, and children's jewelry.

Because it is a natural material, every piece of Mother of Pearl is unique and may display subtle variations in color and luster.

What is the difference between a cross and a crucifix?

Although the terms are often used interchangeably, they have different meanings.

A Cross is the traditional Christian symbol consisting of two intersecting beams and represents Christ's love, faith, hope, and the promise of salvation.

A Crucifix includes the figure of Jesus Christ on the cross and serves as a powerful reminder of His sacrifice and redemption through His crucifixion.

Both are meaningful expressions of faith, and the choice between a cross and a crucifix is a matter of personal devotion and religious tradition.

Jewelry Care Guide

Caring for your fine jewelry ensures its beauty, brilliance, and
longevity. Follow these simple tips to keep your pieces looking their best:

• Remove Jewelry During Activities: Always take off your jewelry
  before exercising, swimming, sleeping, showering, or working with your
  hands to avoid exposure to sweat, water, or accidental knocks.
• Apply Products First: Put on lotion, perfume,
  hairspray, or cosmetics first, and allow them to dry completely before
  wearing your jewelry. This prevents buildup that can dull metals and
  stones.
• Avoid Harsh Chemicals: Keep
  your jewelry away from chlorine, bleach, perfumes, sunblock and hairsprays, as
  these can damage the gold and gemstones.
• Handle with Extra Care: Pieces containing gemstones
  require additional care to protect against scratches and damage.
• Proper Storage: Store jewelry in a safe, dry
  place—preferably in a soft pouch or lined jewelry box—keeping pieces
  separate to prevent tangling and scratching.
• Clean Regularly: Soak your jewelry in warm
  water with a few drops of mild degreasing dish soap. Using a soft-bristle
  brush, gently clean around the piece, paying close attention to the
  underside of settings where dirt and oils collect. Rinse thoroughly and
  dry with a lint-free cloth.
• Professional Care: Periodically have your jewelry
  inspected by a jeweler to ensure stones remain secure and settings are in
  good condition. We provide these services if interested in getting your
  jewelry professionally cleaned contact us by sending us an email bosjewelers@gmail.com or call/text
  us 786-589-3076.

By following these guidelines, you’ll help your jewelry remain radiant
and protected for years to come.

RETURN POLICY

Policies

 

Besides manufacturing and designing women and children jewelry, we aim to exceed complete customer satisfaction. We are confident with our unique designs and eye for style that all of our jewelry will delight you and exceed your expectations. If, however, you decide to return your purchase, we will gladly refund, replace, or exchange any unworn item within 14 calendar days from the date you receive the order.

This only applies to online purchases.  

Shipping and handling costs are non-refundable. If you received free shipping for your purchase, shipping charges and a handling fee of $10 will be deducted from your return credit.  If a Return Label is requested, the cost will be deducted from the return credit. An Item Re-stocking Fee of 3% will also be deducted from the return/refund amount.  A 10% processing fee will be deducted from the refund on items purchased through our “Pay-Over- Time” (Affirm) financing feature. 

 

Returnable Merchandise

 

Any unworn, non-engraved jewelry item that is still in its original condition with an attached security/price tag can be returned for a refund, exchange, or store credit.

 

Non-Returnable Merchandise

 

Any item that shows any signs of wear or tear or has been altered will not be acceptable for return. Jewelry items that have been engraved, special-sized, or customized orders are non-returnable. Please note that returns of items with detached security/price tags (even if a security tag was taken off and reattached later) will not be honored at any time.  Jewelry Items marked or placed under clearance are not-returnable and non-refundable.  No exceptions!

Additional not-returnable items: 

• Gift Cards
• Jewelry items sold under Clearance are not returnable and non-refundable.
• Customized or special order jewelry items, jewelry items that have been engraved or sized cannot be returned.
• Worn or damaged jewelry cannot be returned.
• Any item not in its original condition, if damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery, is not eligible for a refund.
• Pre-Order Items in White and/or Rose Gold are not returnable/non-refundable

 

 Special Order or Custom Work

 

Special order and custom order designs are not returnable. Deposits placed on special order or custom order designs are non-refundable. Repairs and servicing charges are for the work performed and the payments or deposits received are not refundable.

 

Pre-Order Items Refund / Return

 

If you ordered one of our jewelry items as a pre-order, and wish to request a refund you must notify us by email bosjewelers@gmail.com or by calling / texting us at (786)589-3076 within 24 hours of placing your order online.  If more than 24 hours have elapsed from the time you placed the pre-order, you are not eligible for a refund until the stated time of 8-12 weeks has elapsed.  We reserve the right to decline a request for a refund if more than 24 hours from the initial pre-order have passed. Once the item pre-ordered has been fulfilled and we ship the item to you then you may request a refund and our Online Return Policy will apply.  Please read the rest of our Online Return Policy below for more details.  Please keep in mind the item must be returned within 14 Days from when you received our shipment.  Exceptions:  Due to the increase in the gold prices certain items available for Pre-Order, specifically white gold or rose gold, will not be restocked and are not eligible for Refund/Return.  In order to purchase some of our items in white or rose gold you will have to Pre-Order the item and then and only when the Pre-Order is placed then the item will be reordered.  Only certain Pre-Order items in white or rose gold will be treated as a special order and considered a FINAL SALE. (Exception to this rule is for items in white gold that we still carry in stock) (For rose gold all Sales are Final)

 

Free Gift with Purchase

 

IF YOU HAVE RECEIVED A GIFT WITH PURCHASE AND ARE RETURNING YOUR ORDER FOR A REFUND OR AN EXCHANGE OF A LESSER VALUE, YOU MUST RETURN YOUR GIFT WITH PURCHASE. IF GIFT WITH PURCHASE IS NOT RETURNED, THE AMOUNT OF THE GIFT ($10 OR $150 per free gift) WILL BE DEDUCTED FROM YOUR EXCHANGE OR REFUND.

 

Diamond Appraisal or Certificates (i.e. GIA Diamond Report)

Failure to return any appropriate diamond/appraisal certificates delivered with your item will result in a $250 replacement charge.

 

Return/Exchange Instructions:  We encourage our customers to always email or call us first if you wish to return for a refund or exchange our jewelry items. 

Please Note:  If you receive one of our jewelry items as a gift, and do not have the original receipt please call us first before coming in to exchange your jewelry piece and request a Return Authorization (follow the protocol below). (This will be the only exception to our Return/Exchange policy in which there will not be a receipt available).

 

1. Return Authorization Code. Obtain a Return Authorization Code (RAC) from one of our customer service representatives by calling us at (305) 374-6950/ Text 786-589-3076 or emailing us at info@bosjewelers.com. Write this code on the original invoice/packing slip or package label if no receipt is available AND on the return shipping label. Any unauthorized (lacking RAC), improperly packaged, or uninsured packages will be returned to sender. 
2. Return/Exchange at the Store.  If you are bringing the return/exchange in person with no receipt please bring the RAC Code given to you at the time of the call.  Please note the jewelry item must be in the original packaging and with security price tag attached. This applies to jewelry received as a gift only.
3. Securely Package Your Return (Shipping Only). You will be responsible for paying your return's shipping costs. Include all original packaging and documentation (Free Gift if Applicable). Please make a copy of the original invoice for your personal records. For security reasons, please do not indicate the contents of the package on the outside of the box. Do not write “gems’ or “jewelry” on the label or outside contents of the box. Make sure that your name and address are clearly printed on top of the box.
   1. Ship the package to: 
   2. B.O.S., Inc.
      Seybold Building
      36 N.E. 1st Street Suite 256
      Miami,FL33132
   3. Telephone:  305-374-6950 or Text 786-589-3076
   4. Email: info@bosjewelers.com
4. Insure Your Return. If the invoiced price is:
   1. Less than $500: Ship via any mail carrier. Fully insure the shipment and request a return receipt for delivery confirmation. B.O.S. Jewelers, Inc. will not be responsible for any loss or damage of return shipments.
   2. More than $500: Ship your package via US Postal Service Registered mail, insure for the total value of the contents, and request a return receipt for delivery confirmation. (FedEx and UPS will not insure shipments over $500.)  B.O.S. Jewelers, Inc. will not be responsible for any loss or damage of return shipments.

 

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bosjewelers.com.

 

Pricing or Product Errors

 

Although BOSJewelers.com site is constantly updated for accuracy purposes, some unintentional errors or discrepancies may occur, in which case we will inform you immediately.

 

Inspection

 

Once the package has been received and accepted the refund process will begin. The item will be inspected by one of our Graduate Gemologists to confirm that the original item has been returned and that it is in acceptable condition. Refund process requires 2-4 business days for inspection and return.

Important: If the item returned has been engraved, or altered in any way, it will not be accepted for return.

 

Terms of Refund

 

Regarding the terms of refund please do not hesitate to contact us at info@bosjewelers.com or call us at (305) 374-6950 / text- 786-589-3076 if you have any questions regarding our return/refund policy.