RETURN POLICY
Policies
Besides manufacturing and designing women and children jewelry, we aim to exceed complete customer satisfaction. We are confident with our unique designs and eye for style that all of our jewelry will delight you and exceed your expectations. If, however, you decide to return your purchase, we will gladly refund, replace, or exchange any unworn item within 14 calendar days from the date you receive the order.
This only applies to online purchases.
Shipping and handling costs are non-refundable. If you received free shipping for your purchase, shipping charges and a handling fee of $10 will be deducted from your return credit. If a Return Label is requested, the cost will be deducted from the return credit. An Item Re-stocking Fee of 3% will also be deducted from the return/refund amount. A 10% processing fee will be deducted from the refund on items purchased through our “Pay-Over- Time” (Affirm) financing feature.
Returnable Merchandise
Any unworn, non-engraved jewelry item that is still in its original condition with an attached security/price tag can be returned for a refund, exchange, or store credit.
Non-Returnable Merchandise
Any item that shows any signs of wear or tear or has been altered will not be acceptable for return. Jewelry items that have been engraved, special-sized, or customized orders are non-returnable. Please note that returns of items with detached security/price tags (even if a security tag was taken off and reattached later) will not be honored at any time. Jewelry Items marked or placed under clearance are not-returnable and non-refundable. No exceptions!
Additional not-returnable items:
- Gift Cards
- Jewelry items sold under Clearance are not returnable and non-refundable.
- Customized or special order jewelry items, jewelry items that have been engraved or sized cannot be returned.
- Worn or damaged jewelry cannot be returned.
- Any item not in its original condition, if damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery, is not eligible for a refund.
- Pre-Order Items in White and/or Rose Gold are not returnable/non-refundable
Special Order or Custom Work
Special order and custom order designs are not returnable. Deposits placed on special order or custom order designs are non-refundable. Repairs and servicing charges are for the work performed and the payments or deposits received are not refundable.
Pre-Order Items Refund / Return
If you ordered one of our jewelry items as a pre-order, and wish to request a refund you must notify us by email bosjewelers@gmail.com or by calling / texting us at (786)589-3076 within 24 hours of placing your order online. If more than 24 hours have elapsed from the time you placed the pre-order, you are not eligible for a refund until the stated time of 8-12 weeks has elapsed. We reserve the right to decline a request for a refund if more than 24 hours from the initial pre-order have passed. Once the item pre-ordered has been fulfilled and we ship the item to you then you may request a refund and our Online Return Policy will apply. Please read the rest of our Online Return Policy below for more details. Please keep in mind the item must be returned within 14 Days from when you received our shipment. Exceptions: Due to the increase in the gold prices recently certain items available for Pre-Order, specifically white gold or rose gold, will not be restocked and are not eligible for Refund/Return. In order to purchase some of our items in white or rose gold you will have to Pre-Order the item and then and only when the Pre-Order is placed then the item will be reordered. Only Pre-Order items in white or rose gold will be treated as a special order and considered a FINAL SALE.
Free Gift with Purchase
IF YOU HAVE RECEIVED A GIFT WITH PURCHASE AND ARE RETURNING YOUR ORDER FOR A REFUND OR AN EXCHANGE OF A LESSER VALUE, YOU MUST RETURN YOUR GIFT WITH PURCHASE. IF GIFT WITH PURCHASE IS NOT RETURNED, THE AMOUNT OF THE GIFT ($10 OR $150 per free gift) WILL BE DEDUCTED FROM YOUR EXCHANGE OR REFUND.
Diamond Appraisal or Certificates (i.e. GIA Diamond Report)
Failure to return any appropriate diamond/appraisal certificates delivered with your item will result in a $250 replacement charge.
Return/Exchange Instructions: We encourage our customers to always email or call us first if you wish to return for a refund or exchange our jewelry items.
Please Note: If you receive one of our jewelry items as a gift, and do not have the original receipt please call us first before coming in to exchange your jewelry piece and request a Return Authorization (follow the protocol below). (This will be the only exception to our Return/Exchange policy in which there will not be a receipt available).
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Return Authorization Code. Obtain a Return Authorization Code (RAC) from one of our customer service representatives by calling us at (305) 374-6950/ Text 786-589-3076 or emailing us at bosjewelers@gmail.com. Write this code on the original invoice/packing slip or package label if no receipt is available AND on the return shipping label. Any unauthorized (lacking RAC), improperly packaged, or uninsured packages will be returned to sender.
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Return/Exchange at the Store. If you are bringing the return/exchange in person with no receipt please bring the RAC Code given to you at the time of the call. Please note the jewelry item must be in the original packaging and with security price tag attached. This applies to jewelry received as a gift only.
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Securely Package Your Return (Shipping Only). You will be responsible for paying your return's shipping costs. Include all original packaging and documentation (Free Gift if Applicable). Please make a copy of the original invoice for your personal records. For security reasons, please do not indicate the contents of the package on the outside of the box. Do not write “gems’ or “jewelry” on the label or outside contents of the box. Make sure that your name and address are clearly printed on top of the box.
- Ship the package to:
- B.O.S., Inc.
Seybold Building
36 N.E. 1st Street Suite 217
Miami,FL33132
- Telephone: 305-374-6950 or Text 786-589-3076
- Email: bosjewelers@gmail.com
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Insure Your Return. If the invoiced price is:
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Less than $500: Ship via any mail carrier. Fully insure the shipment and request a return receipt for delivery confirmation. B.O.S. Jewelers, Inc. will not be responsible for any loss or damage of return shipments.
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More than $500: Ship your package via US Postal Service Registered mail, insure for the total value of the contents, and request a return receipt for delivery confirmation. (FedEx and UPS will not insure shipments over $500.) B.O.S. Jewelers, Inc. will not be responsible for any loss or damage of return shipments.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bosjewelers@gmail.com.
Pricing or Product Errors
Although BOSJewelers.com site is constantly updated for accuracy purposes, some unintentional errors or discrepancies may occur, in which case we will inform you immediately.
Inspection
Once the package has been received and accepted the refund process will begin. The item will be inspected by one of our Graduate Gemologists to confirm that the original item has been returned and that it is in acceptable condition. Refund process requires 2-4 business days for inspection and return.
Important: If the item returned has been engraved, or altered in any way, it will not be accepted for return.
Terms of Refund
Regarding the terms of refund please do not hesitate to contact us at bosjewelers@gmail.com or call us at (305) 374-6950 / text- 786-589-3076 if you have any questions regarding our return/refund policy.
